Q1 :What quality of non hot fix rhinestone you have?

A1:1, 3A+ grade, the swarovski facet 8+8 with rose back.

2, 3A grade, the Swarovski facet 8+8 with gold back.

3, 2A+ grade, 12 facet with rose back

4, 2A grade, 12 facet with rose back

5, A+ grade, 12 facet with gold back

6, A grade, 12 facet with silver back

 

Q2:How about the sample policy?

A2:We can provide free samples but charge for express or you can offer us your courier account.

 

Q3: Can you make my designs?

A3: Yes, customer design,especially OEM/ODM, is welcomed.You can offer your design and we will produce as required.

 

Q4: How you control the product quality?

A4:Each product were strictly inspected before shipment.

 

Q5: Do you have MOQ requirement?

A5: Most of our products in stock, so we accept small order quantity.

 

Q6: How can I make the payment for my orders?

A6:We accept T/T,Western Union,Paypal,Money Gram,Wechat,Alipay and so on. But recommended pay via Alibaba trade assurance system.

 

Q7: What is the delivery time?

A7: Normally in stock items 3-5 days, customized order 15-20 days after receive your payment.

 

Q8: Can I get refund? If yes, then how?

A8:If we make your order wrong in color, size and design, then we will produce again for free or you can ask for refund for this order.

 

Q9: Do you have any test report of products?

A9: Yes, we have CTT certification.

 

Q10: Are you manufacturer or trading company?

A: We are real factory of rhinestone. Most of Trading company buy from us and resell.

We also trading some other products. because sometimes customers place orders for our product, but they also need another items. then constantly we are go in this or that business side, then in those areas, we are trading company. but, after so many years, we have very good connection with factories.